Returns & Refunds policy

You are entitled to cancel or return your order within 30 days by providing a clear reason for doing so. In the case of professional courses, you are entitled to cancel your order within 15 days, but we require a written explanation for your refund request. In the case of refunds for CDG Adventure, you are entitled to cancel your order for a full refund (minus your credit card processing fees) up to 10 weeks prior to the start of the project that you purchased/donated to. If a project is cancelled - whether due to weather or other unforeseen circumstances - you will also be fully refunded (minus any small credit card processing fee for those who paid by credit card).

The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. Concerning bookings for CDG Adventure, we will provide a full refund (minus your credit card processing fees) up to 10 weeks prior to the start date of the project which was purchased. After which, no refunds are available as the funds are released at that point to the costs and expenses related to each project and its final preparations.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear, written statement (i.e., email). With respect to CDG Adventure projects, it is critical that we have enough people in attendance in order to conduct each project, as we work in teams. Therefore, cancellations can pose a significant challenge for a project, by impacting how the project is funded, supported and carried out. This can have a direct impact upon the recipient communities of the projects. Therefore, we ask that you inform us as soon as you are able, if you cannot attend, so that we may attempt to find someone to replace you and provide that individual ample time to prepare.

You can inform us of your decision by e-mail at scott@cdgenergy.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods, or notification of your cancellation of attendance in one of our projects. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement (minus your credit card processing fees).

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

scott@cdgenergy.com

In the case of physical items, contact us first to notify us, and we will provide the best physical address for return based upon the type of item. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

CDG Adventures:

Force Majeure Clause:

1. Definition of Force Majeure: 1.1. For the purposes of this Agreement, the term "Force Majeure" shall refer to any event beyond the reasonable control of the Clean Development Group (CDG), including but not limited to acts of God, natural disasters, war, civil unrest, acts of terrorism, governmental actions, pandemics, epidemics, quarantine measures, travel advisories, or any other unforeseeable circumstances that prevent, hinder, or delay the provision of trip services (i.e., the CDG Adventure projects) .

2. Notification and Details: 2.1. In the event of a Force Majeure, the Clean Development Group (CDG), shall promptly notify the Client in writing (i.e., by email), providing details of the Force Majeure event, its anticipated impact on the trip, and the steps being taken to mitigate its effects.

3. Suspension of Obligations: 3.1. Upon the occurrence of a Force Majeure event, the Clean Development Group (CDG) obligations under this Agreement shall be suspended for the duration of the Force Majeure event. The time for performance of such obligations shall be extended for a period equal to the duration of the Force Majeure event.

4. Alternative Arrangements: 4.1. The Clean Development Group (CDG) shall make reasonable efforts to provide alternative arrangements for the trip services to the extent possible, taking into consideration the circumstances of the Force Majeure event. Such alternative arrangements may include rescheduling the trip/project, offering substitute services, or providing credit for future trips.

5. Termination of Agreement: 5.1. If the Force Majeure event continues for a period exceeding [90] days, either party may, at its sole discretion, terminate this Agreement without liability for any damages or penalties. In such a case, the Clean Development Group (CDG) shall refund any prepaid amounts for the trip/project services not yet provided, minus reasonable expenses already incurred (including any and all credit card or other payment transaction fees).

6. Limitation of Liability: 6.1. Neither party shall be liable for any indirect, consequential, or special damages arising out of or in connection with the Force Majeure event. The Clean Development Group (CDG) shall not be responsible for any additional costs incurred by the Client due to the Force Majeure event.

7. Negotiation for Amendments: 7.1. The parties agree to negotiate in good faith to amend this Agreement to reflect the changed circumstances resulting from a Force Majeure event.

8. Governing Law: 8.1. This Force Majeure Clause shall be construed and governed by the laws applicable to this Agreement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail scott@cdgenergy.com